Edward Villarreal: Initial Question/Comment: RMA
Ruby has joined this session!
Connected with Ruby. Your reference number for this chat session is 576611.
Hello my name is Ruby. How may I help you today?
Edward Villarreal: I was chatting with Linda, but session unexpecticly ended.
Ruby: I see. Would you like me to transfer the chat to her?
Edward Villarreal: I had sent a
Recertified: SanDisk 1.8" Black 4GB MP3 Player Sansa e260
Item #: N82E16855125116 back, and received it today.
Edward Villarreal: It died just after I reloaded music. No response, screen black, does not show up in Windows
Ruby: I am so sorry to hear that. Do you have the original retail box, UPC code and accessories for this item?
Edward Villarreal: It is getting expensive to return, if I have to do it again its almost 50% of the cost of item.
Edward Villarreal: yes
Ruby: We are willing to offer you a shipping label to cover the return shipping fee.
Ruby: Can you please verify your current shipping address?
Edward Villarreal: 13313 Fieldgate, Austin Tx. 78753
Edward Villarreal: That would be good.
Ruby: I have created a replacement RMA for you. Please remember to return the retail box and all accessories originally included with the item. A conformation email has been sent to the email address listed on your account with the return instructions. A second email will be sent to you within the next 24 hours with a prepaid UPS shipping label. Please print the label and tape it onto the outside of your returning package. This label does expire in 7 days, so please make sure you send this package as soon as possible or you may have to incur the return cost.
Ruby has joined this session!
Connected with Ruby. Your reference number for this chat session is 576611.
Hello my name is Ruby. How may I help you today?
Edward Villarreal: I was chatting with Linda, but session unexpecticly ended.
Ruby: I see. Would you like me to transfer the chat to her?
Edward Villarreal: I had sent a
Recertified: SanDisk 1.8" Black 4GB MP3 Player Sansa e260
Item #: N82E16855125116 back, and received it today.
Edward Villarreal: It died just after I reloaded music. No response, screen black, does not show up in Windows
Ruby: I am so sorry to hear that. Do you have the original retail box, UPC code and accessories for this item?
Edward Villarreal: It is getting expensive to return, if I have to do it again its almost 50% of the cost of item.
Edward Villarreal: yes
Ruby: We are willing to offer you a shipping label to cover the return shipping fee.
Ruby: Can you please verify your current shipping address?
Edward Villarreal: 13313 Fieldgate, Austin Tx. 78753
Edward Villarreal: That would be good.
Ruby: I have created a replacement RMA for you. Please remember to return the retail box and all accessories originally included with the item. A conformation email has been sent to the email address listed on your account with the return instructions. A second email will be sent to you within the next 24 hours with a prepaid UPS shipping label. Please print the label and tape it onto the outside of your returning package. This label does expire in 7 days, so please make sure you send this package as soon as possible or you may have to incur the return cost.
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