Wired News: Real Story of the Rogue Rootkit

Wired News: Real Story of the Rogue Rootkit: "On Oct. 31, Mark Russinovich broke the story in his blog: Sony BMG Music Entertainment distributed a copy-protection scheme with music CDs that secretly installed a rootkit on computers. This software tool is run without your knowledge or consent -- if it's loaded on your computer with a CD, a hacker can gain and maintain access to your system and you wouldn't know it."

The Sony code modifies Windows so you can't tell it's there, a process called "cloaking" in the hacker world. It acts as spyware, surreptitiously sending information about you to Sony. And it can't be removed; trying to get rid of it damages Windows.

This story was picked up by other blogs (including mine), followed by the computer press. Finally, the mainstream media took it up.

The outcry was so great that on Nov. 11, Sony announced it was temporarily halting production of that copy-protection scheme. That still wasn't enough -- on Nov. 14 the company announced it was pulling copy-protected CDs from store shelves and offered to replace customers' infected CDs for free.

But that's not the real story here.

It's a tale of extreme hubris. Sony rolled out this incredibly invasive copy-protection scheme without ever publicly discussing its details, confident that its profits were worth modifying its customers' computers. When its actions were first discovered, Sony offered a "fix" that didn't remove the rootkit, just the cloaking.

Sony claimed the rootkit didn't phone home when it did. On Nov. 4, Thomas Hesse, Sony BMG's president of global digital business, demonstrated the company's disdain for its customers when he said, "Most people don't even know what a rootkit is, so why should they care about it?" in an NPR interview. Even Sony's apology only admits that its rootkit "includes a feature that may make a user's computer susceptible to a virus written specifically to target the software."

And Microsoft is known for watching out for its business interests at the expense of those of its customers.